Refund policy

Returns and Refunds

We want you to be happy with your purchase. If you receive an incorrect, damaged, defective or faulty product, please contact us as soon as possible at support@dynovastore.co.za with your order number and photograph/videos showing the issue.

Defective or Faulty Products

In accordance with applicable South African consumer law, defective or faulty goods may be returned within six months of delivery. Where applicable, you may be entitled to a repair, replacement or refund.

Change of Mind

For products that are not defective or incorrectly supplied, returns will be considered only where permitted by applicable law and subject to the product being unused, undamaged and in its original condition and packaging.

• How to Request a Return

Please email support@dynovastore.co.za with:

• Your order number
• Your full name
• Reason for the return
• Clear photographs or video where relevant

Please do not send products back before receiving return instructions from us.

Refunds

Once an eligible return has been received and assessed, we will process the applicable refund in accordance with the payment method and applicable law.

This policy does not limit any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law.